This Refund Policy describes how SMARTTEAM DIGITAL SERVICE LLC (“we,” “us,” or “our”) handles refunds and cancellations for marketing consulting, agency services, and related digital work.
1. Consultation Fees
Initial discovery calls and consultations are free unless otherwise stated in writing. Paid strategy sessions must be cancelled or rescheduled at least 24 hours before the scheduled time to be eligible for a full refund.
2. Project Deposits
Project-based work generally requires a deposit before work begins. Deposits are non-refundable once work has commenced, unless we fail to deliver the agreed scope through no fault of the client.
3. Milestone Payments
For larger engagements, invoices may be split into milestones. Each milestone payment is due upon completion and delivery of the milestone. Milestone payments are non-refundable after delivery and client approval.
4. Ongoing Management Services
Monthly retainer and ongoing management services may be cancelled with 14 days’ written notice. Fees already paid for the current billing period are not refunded on a pro-rata basis unless otherwise agreed in the service contract.
5. Third-Party Costs
Refunds do not cover third-party costs such as advertising spend, platform fees, hosting, domain purchases, stock imagery, or software subscriptions. These are paid directly to the relevant provider or passed through at cost.
6. Requesting a Refund
Refund requests must be submitted in writing to Olojeded814@gmail.com with the invoice number, project details, and reason for the request. We review each request individually and respond within 7 business days.
7. Disputes
We aim to resolve concerns directly. If a dispute cannot be settled through good-faith discussion, either party may pursue the remedies available under the governing law stated in our Terms of Service.