This Refund & Cancellation Policy describes how SMARTTEAM DIGITAL SERVICE LLC (“we,” “us,” or “our”), a Limited Liability Company registered in the State of New Mexico, USA, handles refunds, cancellations, and disputes for marketing consulting, agency services, and related digital work. All services are delivered remotely worldwide. All prices, invoices, refunds, and payments are processed in US dollars (USD).
1. What We Sell
We sell professional services only — marketing consulting and strategy, Shopify and e-commerce setup, TikTok Shop management, social media management, paid advertising management, book and author marketing, and website design. We do not ship physical goods. Every engagement is defined in a written proposal or statement of work that states the scope, deliverables, timeline, price, and payment schedule before any payment is taken.
2. Consultations
Initial discovery calls are free unless stated otherwise in writing. Paid strategy sessions may be cancelled or rescheduled at least 24 hours before the scheduled start time for a full refund. Cancellations made less than 24 hours before the session, or no-shows, are non-refundable.
3. Cancellation Before Work Begins
You may cancel any project in writing before work has commenced and receive a 100% refund of amounts paid, returned to the original payment method within 5–10 business days.
4. Cancellation After Work Begins
Once work has commenced, refunds are calculated on the portion of the agreed scope not yet delivered. Work already completed, delivered, or approved is non-refundable. If we are unable to deliver the agreed scope for reasons within our control, we will issue a full refund for the undelivered portion.
5. Milestone Payments
For larger engagements, invoices may be split into milestones. Each milestone payment is due on completion and delivery of that milestone. Milestone payments become non-refundable once the milestone has been delivered and approved by the client.
6. Ongoing Management & Recurring Services
Monthly retainers and ongoing management services renew monthly until cancelled. You may cancel at any time with 14 days’ written notice; the cancellation takes effect at the end of the current billing period and you will not be charged again. Fees already paid for the current period are not refunded pro rata unless agreed otherwise in the service contract.
7. Third-Party Costs
Refunds do not cover third-party costs such as advertising spend, platform fees, hosting, domain purchases, stock imagery, or software subscriptions. These are paid directly to the relevant provider or passed through at cost and are governed by that provider’s own refund terms.
8. How to Request a Refund
Send a written request to Olojeded814@gmail.com including the invoice number, project details, and the reason for the request. We acknowledge every request within 2 business days and issue a decision within 7 business days. Approved refunds are returned to the original payment method within 5–10 business days; your bank or card issuer may take additional time to post the credit.
9. Billing Descriptor
Card and bank statements for payments to us appear as SMARTTEAM DIGITAL. If you do not recognise a charge, contact us first at Olojeded814@gmail.com or +1 (408) 883-4841 and we will resolve it directly.
10. Disputes and Chargebacks
We aim to resolve every concern directly and quickly. Please contact us before filing a chargeback so we can review the issue. If a dispute cannot be settled through good-faith discussion, either party may pursue the remedies available under the governing law stated in our Terms of Service.
11. Contact
SMARTTEAM DIGITAL SERVICE LLC · 1209 Mountain Road Pl NE #11327, Albuquerque, NM 87110, United States · Email Olojeded814@gmail.com · Phone +1 (408) 883-4841. Customer service hours are Monday–Friday, 9:00–18:00 US Mountain Time, and we respond to all enquiries within 2 business days. We sell services only, so no physical goods are shipped and no product returns apply.